Return & Exchange Policy

Return & Exchange Policy – aayuracreation.com

Dear Customer,
At AAYURA CREATION , we truly value your time and trust in us. We understand the importance of the ‘touch and feel’ factor in online shopping, and we are committed to providing you with a smooth and satisfying experience. That said, to ensure transparency and fairness for all our customers, we have updated our Return & Exchange Policy.

? Return & Exchange Conditions

We accept returns or exchanges only in the following cases:

Products with heavy handwork / heavy articles / made-to-order pieces clearly mentioned on the product page are NOT eligible for return or exchange.

You have received the wrong product
You have received a damaged product

In either of these cases, the customer must provide an unboxing video clearly showing the issue as proof. Without the unboxing video, no return or exchange will be accepted.

All return/exchange requests must be initiated within 2 days of delivery by contacting us on WhatsApp at +91 7984919996 or by emailing aayuracreationsurat@gmail.com.

? How to Request a Return or Exchange

Step 1: Share the unboxing video along with your Order ID and a brief description of the issue on WhatsApp or email.
Step 2: Once approved, ship the product back to us in its original condition and packaging, including hangers, tags, poly bags, and boxes.
Step 3: Share the courier receipt with us on WhatsApp for tracking purposes.

Note: Return pickup service is not available. Customers must self-ship the item to us.

? Self-Ship Address:

AAYURA CREATION
G-69, LA CITADEL COMPLEX,
PUNA PATIYA, NREAR CNG PUMP
SURAT, GUJARAT-395010.

? Important Guidelines

Product must be unused, unwashed, unworn, and undamaged.
We will not accept returns for size issues, change of mind, or color variations.
We make unboxing videos of all returned products to verify their condition. Returns found to be used or tampered with will be rejected.
Exchange is allowed for one item at a time only. For multiple items, separate requests must be made.

? Refund Process

Refunds are not available. A credit note will be issued once the correct product is received by us.

? CANCELLATION POLICY

Prepaid orders cannot be cancelled.
COD orders can be cancelled within 24 hours by contacting us at:
Email: aayuracreationsurat@gmail.com
Phone: +91 7984919996

The customer agrees to accept Aayura Creation’s final decision regarding cancellations.

? INTERNATIONAL ORDERS

We ship worldwide through WhatsApp ordering: wa.me/916378699171
International shipping charges & duties vary by country.
International orders are NOT eligible for return or exchange.

For any questions, please reach out to us at aayuracreationsurat@gmail.com or call/WhatsApp us at +91 7984919996 during office hours.
We appreciate your cooperation and support!

– Team AAYURA CREATION